Privacy Policy

Effective Date: 07/22/2026

This Privacy Policy describes how Gator Custom Mobility, INC (“Gator Custom Mobility,” “we,” “us,” or “our”) collects, uses, and protects information when you visit gatorcustom.com, contact us, create an account, or use our services. Our SMS/text-message program is covered separately in the SMS Privacy Policy section further down this page.

Information We Collect

Information you provide. When you fill out a contact, referral, or newsletter form, request a quote, or register for a provider or client account, we may collect your name, address, phone number, email address, and details about the products or services you are interested in.

Health-related information. If you share information about adaptive-equipment needs, prescriptions, insurance, or funding programs (such as VA or Vocational Rehabilitation benefits) so that we can serve you, we treat that information as confidential, use it only to fulfill your request, and share it only with the providers, payers, or agencies you have authorized.

Information collected automatically. Our web server keeps standard access logs (IP address, browser type, pages requested, referring page) for security and troubleshooting. We also use privacy-friendly, cookieless analytics as described below.

Cookies and Analytics

We keep cookie use to a minimum:

  • Essential cookies. If you log in to a client or provider account, WordPress sets session cookies needed to keep you signed in. Our page cache and content-delivery/security provider (Cloudflare) may also set technical cookies required for the site to function.
  • Analytics without cookies. Our website analytics (self-hosted Umami) is cookieless — it stores no identifiers on your device and collects only aggregate, anonymized usage data (pages viewed, referrer, browser type, country). It cannot identify you personally and does not follow you to other sites.
  • No advertising or tracking cookies. We do not use advertising cookies, social-media pixels, or third-party analytics cookies that track you across other websites.
  • Embedded content. Pages that embed third-party content (such as forms) may set their own cookies, governed by those providers’ privacy policies.

We do not sell visitor data. You can block or delete cookies in your browser settings; because we do not rely on non-essential cookies, the public parts of our site work fine without them.

How We Use Your Information

  • To respond to inquiries, prepare quotes, schedule evaluations and service, and process orders
  • To verify eligibility and coordinate with funding programs (VA, Vocational Rehabilitation, insurers) when you ask us to
  • To operate provider and client accounts and process referrals
  • To send service reminders and, with your consent, newsletters or updates
  • To maintain the security of our website and comply with legal obligations

How We Share Information

We do not sell or rent your personal information. We share it only with:

  • Manufacturers, lenders, insurers, and government agencies as needed to complete a transaction, referral, or claim you have authorized
  • Service providers (website hosting, email, forms, messaging) who may handle data only to provide services to us
  • Law enforcement or regulators when required by law or court order

Data Security and Retention

All traffic to our website is encrypted with HTTPS. We restrict access to personal information to authorized staff and retain it only as long as needed to serve you, meet legal and record-keeping obligations, and resolve disputes.

Your Rights and Choices

Depending on applicable law, you may request a copy of the personal information we hold about you, ask us to correct or delete it, or opt out of marketing communications at any time using the contact information below.

Children

Our website is not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date above and post the updated version on this page.

Contact Us

Gator Custom Mobility, INC
Attn: Privacy
501 NE 23rd Ave, Gainesville, FL 32609
Phone: 352-373-9673
Email: [email protected]


SMS Privacy Policy

Effective Date: 01/01/2025

This SMS Privacy Policy describes how Gator Custom Mobility, INC (“Gator Custom Mobility,” “we,” “us,” or “our”) collects, uses, and protects information when you enroll in and receive SMS/text messages from us in the United States.

By providing your mobile phone number and opting in to receive SMS messages, you consent to the terms of this SMS Privacy Policy.

1. Information We Collect

When you opt in to our SMS program, we may collect:

  • Your mobile phone number

  • Your name and basic contact details (e.g., email address) if you provide them

  • Consent information, including date/time, method of opt-in, and source (e.g., web form)

  • Any content you send to us by SMS (such as replies, questions, or keyword responses like “STOP” or “HELP”)

We may collect this information when you:

  • Enroll via online forms

2. How We Use Your Information

We use your mobile number and related data primarily to provide SMS communications related to our durable medical equipment (DME) and mobility products and services, including:

  • Order updates, shipping notices, and delivery confirmations

  • Appointment reminders, service notifications, and repair/maintenance updates

  • Account and billing alerts

  • Local Emergency Notices

We will not use your number for unrelated purposes without obtaining additional consent where required by law.

3. Legal Basis and Consent

By opting in, you give prior express consent (and, where applicable, prior express written consent) to receive SMS messages from Gator Custom Mobility at the mobile number you provide. Message frequency may vary based on your interactions and the services you use.

Standard message and data rates may apply from your mobile carrier. Participation is not required as a condition of purchasing any goods or services.

You are responsible for notifying us if you change, deactivate, or reassign your mobile phone number.

4. Opt-Out and Help

You can opt out of our SMS program at any time:

  • Reply “STOP” to any SMS you receive from us to cancel.

  • After you send “STOP,” we may send a one-time confirmation message to verify your request, after which you will no longer receive SMS messages from us (except as permitted or required by law).

For help with our SMS program:

  • Reply “HELP” to any SMS, or

  • Contact us using the information in the “Contact Us” section below.

We will promptly honor opt-out requests and maintain records of opt-outs as required by applicable law.

5. Sharing of Information

We may share your mobile phone number and related SMS data with trusted third-party vendors who assist us in delivering text messages and administering our SMS program (for example, messaging platforms, carrier partners, and compliance providers).

These providers are authorized to use your information only as necessary to provide services to us and must handle your data in a secure and confidential manner.

We do not sell or rent your mobile phone number or SMS interaction data to third parties for their independent marketing purposes.

6. Data Security and Retention

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, alteration, or disclosure.

We retain your phone number and SMS-related data only as long as necessary to:

  • Provide SMS services and support

  • Comply with our legal, regulatory, and record-keeping obligations

  • Resolve disputes and enforce our agreements

When no longer needed, we will delete or de-identify your SMS records in accordance with our data retention policies and applicable law.

7. Your Rights and Choices

Depending on applicable law, you may have the right to:

  • Access and request a copy of the personal information we maintain about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your information, subject to legal and operational considerations

  • Withdraw your consent to receive SMS messages at any time (by replying “STOP”)

To exercise these rights, please contact us using the details below.

8. Changes to This SMS Privacy Policy

We may update this SMS Privacy Policy from time to time. When we do, we will revise the “Effective Date” above and post the updated version on our website. If we make material changes to how we handle your SMS data, we may also notify you via SMS, email, or other appropriate means.

Your continued participation in our SMS program after any changes become effective signifies your acceptance of the revised SMS Privacy Policy.

9. Contact Us

If you have questions or concerns about this SMS Privacy Policy or our SMS practices, please contact:

Gator Custom Mobility, INC
Attn: Privacy / SMS Program
Address: 501 NE 23rd Ave, Gainesville, FL 32609
Phone: 352-373-9673
Email: [email protected]