SMS Privacy Policy

Effective Date: 01/01/2025

This SMS Privacy Policy describes how Gator Custom Mobility, INC (“Gator Custom Mobility,” “we,” “us,” or “our”) collects, uses, and protects information when you enroll in and receive SMS/text messages from us in the United States.

By providing your mobile phone number and opting in to receive SMS messages, you consent to the terms of this SMS Privacy Policy.

1. Information We Collect

When you opt in to our SMS program, we may collect:

  • Your mobile phone number

  • Your name and basic contact details (e.g., email address) if you provide them

  • Consent information, including date/time, method of opt-in, and source (e.g., web form)

  • Any content you send to us by SMS (such as replies, questions, or keyword responses like “STOP” or “HELP”)

We may collect this information when you:

  • Enroll via online forms

2. How We Use Your Information

We use your mobile number and related data primarily to provide SMS communications related to our durable medical equipment (DME) and mobility products and services, including:

  • Order updates, shipping notices, and delivery confirmations

  • Appointment reminders, service notifications, and repair/maintenance updates

  • Account and billing alerts

  • Local Emergency Notices

We will not use your number for unrelated purposes without obtaining additional consent where required by law.

3. Legal Basis and Consent

By opting in, you give prior express consent (and, where applicable, prior express written consent) to receive SMS messages from Gator Custom Mobility at the mobile number you provide. Message frequency may vary based on your interactions and the services you use.

Standard message and data rates may apply from your mobile carrier. Participation is not required as a condition of purchasing any goods or services.

You are responsible for notifying us if you change, deactivate, or reassign your mobile phone number.

4. Opt-Out and Help

You can opt out of our SMS program at any time:

  • Reply “STOP” to any SMS you receive from us to cancel.

  • After you send “STOP,” we may send a one-time confirmation message to verify your request, after which you will no longer receive SMS messages from us (except as permitted or required by law).

For help with our SMS program:

  • Reply “HELP” to any SMS, or

  • Contact us using the information in the “Contact Us” section below.

We will promptly honor opt-out requests and maintain records of opt-outs as required by applicable law.

5. Sharing of Information

We may share your mobile phone number and related SMS data with trusted third-party vendors who assist us in delivering text messages and administering our SMS program (for example, messaging platforms, carrier partners, and compliance providers).

These providers are authorized to use your information only as necessary to provide services to us and must handle your data in a secure and confidential manner.

We do not sell or rent your mobile phone number or SMS interaction data to third parties for their independent marketing purposes.

6. Data Security and Retention

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, alteration, or disclosure.

We retain your phone number and SMS-related data only as long as necessary to:

  • Provide SMS services and support

  • Comply with our legal, regulatory, and record-keeping obligations

  • Resolve disputes and enforce our agreements

When no longer needed, we will delete or de-identify your SMS records in accordance with our data retention policies and applicable law.

7. Your Rights and Choices

Depending on applicable law, you may have the right to:

  • Access and request a copy of the personal information we maintain about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your information, subject to legal and operational considerations

  • Withdraw your consent to receive SMS messages at any time (by replying “STOP”)

To exercise these rights, please contact us using the details below.

8. Changes to This SMS Privacy Policy

We may update this SMS Privacy Policy from time to time. When we do, we will revise the “Effective Date” above and post the updated version on our website. If we make material changes to how we handle your SMS data, we may also notify you via SMS, email, or other appropriate means.

Your continued participation in our SMS program after any changes become effective signifies your acceptance of the revised SMS Privacy Policy.

9. Contact Us

If you have questions or concerns about this SMS Privacy Policy or our SMS practices, please contact:

Gator Custom Mobility, INC
Attn: Privacy / SMS Program
Address: 501 NE 23rd Ave, Gainesville, FL 32609
Phone: 352-373-9673
Email: [email protected]